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About One-Connection Unified Roaming Services
| 1. What is OC Number? Or What is 'follow-me' number? Or What is 'universal' number? | | | Normally, you might register a telephone line, a mobile-phone number, a fax number, an Internet account, and more to be satisfied your daily communications needs. Let's imagine that a service provider can offer you all of those kinds of service through only one accessible number and this number can be followed you while you are traveling around the world. We call it 'follow-me' number or 'universal' number or OC number. You just need to know your 'follow-me' number to be always kept in touch everywhere you travel to. Members in your contact list can reach you at anytime they want to regardless where you are. That is what OC Number can do for you. | | 2. I'm an individual customer. I'm interested in using OC Unified Roaming Services. How can I register? | | | One-Connection Pte Ltd hasn't been set up direct sales channels to end-users, yet provides OC Unified Roaming Services through authorized resellers. Thus, please forward your request to our sales staff at sales@one-connection.com. Our staff will provide you the information of available resellers that are most close to you for your registration of OC services. | | 3. Which platforms are supported to install OC Client? | | | OC Client is an easy-to-use client software supported by Windows 95/98/ME/NT4/2000/XP. | | 4. What are the minimum requirements of current system to install OC Client and start using OC Unified Roaming Services? | | | You don't have to invest much to use OC services, as it is now workable with almost popular IT/telecom devices. Let's start to install OC Client and use OC services with:
* PC: Windows 2000/XP operating system, Pentium III processor, 64 MB of RAM, Microsoft Internet Explorer 5.0 above or Netscape Communicator 6.0, Full-duplex sound card.
* Microphone & speakers, or headset.
* Internet connection. | | 5. Where do you store OC User Guide? | | | Please click here to download OC User Guide for your reading and understanding of how the service features work. | | 6. I'd like to know which features of OC Unified Roaming Services are available at the moment. | | | Please read Service Features on our webpage for your detailed information. | | 7. How can I get Internet connection from OC Client on my notebook while I'm traveling? | | | First, please be assured that you have a valid OC number and a telephone line for dialing-up. Then, follow up the below instructions to obtain Internet connection.
* Click on the OC-Client icon to open it.
* Click the 'Internet' button on the left hand site of OC Client to open Internet Dialer window.
* Select appropriate country, city, area code, ISP accessible number, ...
* Click the 'Dial' button on the bottom left hand site of Internet Dialer for processing.
OC Global Network shall verify and authenticate your account. If everything is correct, you will be provided an Internet connection with local ISP chosen earlier. Should you encounter any problem during this stage, please contact our support center for help. Click here to be redirected to Support Center webpage for your support information. | | 8. Do I usually need to get Internet connection from OC Client before starting to use the other services of One-Connection? | | | No, you don't. Just use the available Internet connection you have. However, you must be sure the Internet bandwidth speed of at least 30Kbps to keep voice calls clean and clear during your phone conversations. | | 9. Can I still use OC Services without appearance of OC Client? | | | Yes, the services closely linked to telephone basics can be used when you are offline from OC Client or even off-Internet. They are such as Phone-Phone, Call Forwarding, Voice Mail, SMS, etc. The others should be used with OC Client as they are the computer-based services. | | 10. How will I know which local number to choose for dial-up? | | | It should be easy for you as OC Internet Dialer is always updated with the list of accessible phone numbers of local ISP from almost countries over the world.
* Simply select the appropriate country and city on the Dialer.
* You will see a drop-down list of available ISP with access numbers.
* Click on the appropriate line of access number you want to connect to.
* Then, click the 'Dial' button on the bottom left hand site of Internet Dialer for processing. | | 11. Does One-Connection work with satellite-provided Internet service? | | | No. At this time, One-Connection service does not support Internet service provided by satellite. | | 12. Is Internet service provided with my One-Connection account? Or I just need to have one account for both Phone and Internet services? | | | Yes. One account is enough for you to use full set of OC services. Log in OC Internet Dialer, you will be provided with Internet connection. On the other hand, log in OC Client after getting Internet connection, you will be provided with unified telecommunications services. It's the simplest and easiest way for you to manage your budget and communication needs. | | 13. Can I still use the Internet while making calls? | | | Yes. Your computer and OC Client can be shared the same Internet connection. | | 14. Does the person I am calling need to have OC number too? Or Do I need to register an OC number for the one to receive my call? | | | No. You are OC user, you can call anyone at any telephone number without restriction. As a value-added service, calls from an OC user to other OC user are always free of charge. Just tell your partner about that, you can last your calls forever if he/she becomes OC user as well. | | 15. By using OC services, can I use normal phone or mobile phone to make calls instead of computer? | | | Yes. OC services can let you make call from normal phone or mobile phone to another phone by 2-step dialing. It's exactly Phone-Phone feature. First, dial in Phone Access Number provided by OC to be connected to OC Global Network. Follow up the instructions of voice prompt to be verified your account, and then, dial the phone number you want to talk to. OC is attempting to extend the Phone Access coverage over the countries in order to bring more benefits and service conveniences to customers. Learn more about this service features, please download OC User Guide for your information. |
About Technical and Troubleshooting
| 1. How can I change the PIN (Personal Identification Number) of my OC number? | | | If you would like to change your current PIN, just sign in your OC Client with your existing PIN and account. Then, click the 'Settings' button on the right hand site of OC Client. And then:
* Click the 'Change PIN' link.
* Enter your current PIN in the first box.
* Enter your new PIN (as you would like it to be) in the second box.
* Confirm your new PIN in the third box.
* Click the 'Submit' button.
Please note: To better protect your account, make sure that your PIN is easy for you to remember but difficult for the others to guess. Never use the same PIN that you have used in the past, and do not share your PIN with anyone. Your new PIN must be a minimum of six digits long. | | 2. I'm an OC user. What shall I do when I lose or forget the PIN of my OC number? | | | Please be classified whether you are the user assigned by One-Connection Pte Ltd or our reseller before continuing the next steps.
* If you are the user assigned by One-Connection Pte Ltd, please email your request to our staff at sales@one-connection.com for further support.
* If you are the user assigned by the reseller of One-Connection Pte Ltd, please contact the account manager of our reseller directly for further support. | | 3. I'm your partner. What shall I do when I lose or forget the password of my account? | | | Please send your request to our Account Manager directly for further support. | | 4. How can I receive fax with OC Client? | | | You need to sign in your OC Client first. Then,
* Click the 'Mail' icon. (Mouse points on it will show the 'Inbox' banner)
* Double-click on the line of unread fax to open and view it.
* All your faxes will be stored there. The later faxes shall be on top. | | 5. Can I use another computer to check my fax? Where is my fax store? | | | * Yes. You can use any computer to check and view your incoming faxes. If it's a new computer that you haven't used before, just download OC Client from OC website and store on that computer. Then, you sign in OC Client and view faxes as you normally do.
* All the fax pages are stored and secured in OC database system. Only the owner of appropriate account can view it.
Please note: For security purpose, please do NOT click the box 'Remember my OC number and PIN' on OC Client when you log in by public or shared computers occasionally. | | 6. Will I miss the in-coming calls when I am offline with OC Client and, meanwhile, someone contacts me via OC number? | | | No. Activating Call Forwarding feature will allows you to receive any in-coming call to your OC Number by means of normal telephone or cell phone. Please follow the below instructions to activate this feature for your usage.
* Sign in OC Client by existing OC number and PIN
* Click the 'Settings' button on the right hand site
* Click the 'Set Forward Number' link.
* Choose the box 'Activate forward feature'
* Enter the telephone number that you wish to receive the in-coming calls in the box 'Forward to number' with the rule '00 + Country Code + Area Code + Landline/Mobile phone Number'
* Click the "Apply" button. | | 7. How do I add the contacts into the OC Client phonebook? | | | Please sign in OC Client first. Then,
* Choose the 'Phonebook' icon
* Click the 'Add Contact' button
* Fill in the name, phone number and notes (optional)
* Click the 'Save Contact' button
* Click the 'Apply' button.
After adding the new contacts to your contact list, you can also manage your Phonebook by editing or deleting existing contact information. | | 8. Can I import the contact from MS Outlook or PDA to Phonebook of OC Client? | | | Yes. It's workable with MS Outlook. Import the contact list from PDA will be available in the next version. The instructions below will show you how to do it.
* Sign in OC Client by existing OC number and PIN.
* Choose the 'Phonebook' icon
* Click the 'Import Contacts' button
* OC Client will automatically update all information from your MS Outlook to OC Phonebook.
You can also manage your Phonebook by editing or deleting existing contact information. | | 9. If I have more than one OC Numbers, what shall I do? | | | OC Client only allows you to use one OC Number at a time. When you have more than one OC Numbers, you need to setup the number you more likely use most.
* Sign in OC Client and click the 'Settings' button
* Click the 'Account Manager' link
* 'Add' tab allows you to add new OC account to your OC client
* 'Properties' tab allows you to change your OC account's setting
* 'Delete' tab allows you to delete your OC account's setting in OC client
* 'Set Default' tab allows you to make your OC account available (if you need to have more than one OC accounts in your OC Client)
* After you click 'Set Default' tab, in the 'Account Manager' box will appear the word 'Default' behind your OC Number
* Click 'Close' tab and begin to use your OC Client. | | 10. Can I use any normal phone or cell phone to make the call by using OC system? | | | Yes. You need to follow these steps:
If you have OC Number - DID
* Call to Phone Access Number provided by OC
* Enter your OC Number
* Press “#” key immediately after you hear the first ring
* Enter your PIN following by “#” key
* Follow the instructions of voice prompt to make the phone call.
If you use OC Number - Non-DID
* Call to Phone Access Number provided by OC
* Switchboard will guide you how to enter the account and PIN
* Follow the instructions of voice prompt to make the phone call. | | 11. When I can't make the call or receive the fax, what shall I do? | | | Please report your problems to our technical staff for further support. They can be contacted via email or phone. Please click here to be redirected to Support Center webpage. | | 12. Shall I need to update the new version of my OC Client? | | | Yes. OC Client will automatically remind you when the new version is released. When the announcement of new version appears, please click the 'Yes' button, the program will automatically update new version of the OC Client. | | 13. I'm not hearing a dial tone. | | | If you don't hear a dial tone, please carefully check the following steps:
* If the telephone or other devices are plugged in.
* If the telephone line/cable is disconnected. Say 'Yes', it needs to be re-connected.
* Make sure your telephone is set to ring (not set to pulse or silent or vibration). | | 14. Calls sound 'choppy'. | | | In general, 'choppy' calls are the result of latency or packet loss in your Internet Service Provider's (ISP) network. That is, for a period of time your connection may not be fast enough to send and receive voice data, resulting in lost information. This situation is called 'Packet Loss'.
Packet Loss may occur when connection speeds are compromised by temporary ISP problems, network congestion, or heavy bandwidth usage such as online gaming or the upload/download of files.
* Check a few web sites you commonly view and see if they are performing slower than usual. If this is the case, it is probably that your ISP is experiencing a problem.
* If anyone is sharing your Internet connection, or you are uploading/downloading files via the Internet, pause or cancel this activity and see if voice quality improves. | | 15. Hear echo during calls (hearing my voice repeat). | | | Echo is due to possible latency on your Internet connection causing delayed playback of your voice. It is not uncommon for echo to be present with traditional phone calling as well, but the latency is so slight the echo probably will go unnoticed.
Possible causes of echo are:
* Poor quality telephone or phone cables (possibly on the far end of the call)
* Feedback between the phone's speaker and microphone
If you are hearing significant echo on a call:
* Try to call back and see if the echo persists.
* Ask if the person you are talking with can use a different phone.
* Check a few web sites you commonly view and see if they are performing slower than usual. If this is the case, it is probably that your ISP is experiencing a problem.
* If anyone is sharing your Internet connection, or you are uploading/downloading files via the Internet, pause this activity and see if voice quality improves. |
About VoIP
| 1. What is VoIP? | | | Voice over Internet Protocol (VoIP) is a technology that allows voice to be sent over the Internet. Using a broadband Internet connection and subscribing to a VoIP provider allow a person to make phone calls over the Internet. | | 2. How does VoIP work? | | | First, voice is converted by a device from an analog signal to a digital signal. It is then sent over the Internet where it will be converted back to an analog signal for the remaining distance over a traditional circuit switch (PSTN). | | 3. What kind of Internet connection do I need for VoIP? | | | You will need a broadband Internet connection such as DSL or Cable or others (T1, wireless, etc.). Generally, depending on variables such as the Codec in use, a connection should have at least 100Kbps on both the upload and download. | | 4. Can I use my computer when I am on the VoIP phone? | | | Yes, you can work on the computer while on the VoIP phone. They should not conflict with each other. | | 5. What are the advantages of VoIP? | | | There are several advantages to VoIP over a traditional phone service, such as, price, portability, and extra features. Many VoIP providers allow unlimited calls throughout the US and Canada at one low monthly fee. The taxation and regulation of VoIP is less than traditional phone service making the cost cheaper. A person can pick a number, rather than be locked into certain area codes and prefixes. With many providers, numerous features are offered as part of the basic monthly fee, such as call waiting, call forwarding, voicemail, call forwarding on busy, etc. | | 6. What is a Soft phone? | | | A soft phone is the general term used to describe a VoIP phone connection where software is installed and used to create a phone connection on a computer. The PC acts as the phone with a virtual phone displayed on the screen. A head set is generally needed for good conversations, one with both a microphone and head speakers. Although soft phones are preferred and used by many people, they have not yet taken off in the business environment where traditional phones are still preferred. | | 7. Once I install VoIP can I disconnect my current telecom provider? | | | Yes, the VoIP service can be integrated throughout the premise by connecting to the existing phone wiring, already in place. Care will need to be taken to completely disconnect the previous physical telecom's connection to prevent voltage from being reintroduced from the original telecom. | | 8. How is the quality of sound and speech on a VoIP call? | | | Usually better, but the quality can depend on many factors like bandwidth, Internet connections over the routed call, and the Codec being used by the provider. | | 9. Can I use a credit card machine over my VoIP connection? | | | No, VoIP does not support the technology required for these types of connections as they use a dial up modem. | | 10. What is a virtual number? | | | A virtual number is a second or third phone number that will ring in on the actual primary number's line. This can benefit callers, who by dialing a local number to them; connect with your primary number without having to incur long distance charges. | | 11. If black-out or no power on my PC or notebook, can I still use VoIP to make calls? | | | Loosing power can cause your Internet connection to go down. If this happens, you will not be able to make calls unless you are equipped with a back up UPS, which could power the connection for a limited short duration. Using an UPS to power your modem and VoIP ATA should allow an Internet connection to be maintained for a short duration and should suffice for short local outages. For larger outages the loss of Internet may be more problematic, as for instance a cable company depends on amplifiers to power some of their equipment. If those amplifiers loose power then their system will go down in that area, including both TV and Internet. | | 12. What is a broadband Internet connection? | | | Broadband Internet access is a service that provides very fast Internet access, sufficient to carry multiple data transmissions simultaneously. There are several types of broadband connections including:
* Cable modem
* xDSL (ADSL, VDSL, SDSL, etc.)
* T-1
* Fractional T-1
* T-3
The voice quality of VoIP is dependent on the speed and quality of your internet connection. Most broadband Internet connections are fast enough to support OC service. | | 13. Do the people I call need a computer? | | | No. They only need a working phone. They will not even be aware you are calling by OC Client, though we hope that you let them know. | | 14. Must I always need a computer to use your services to make VoIP calls? | | | No. You can use OC services by using either OC Client installed to your computer or ordinary touch-tone telephone connected to OC-provided adapter (ATA).
That said, the OC service DOES support Soft Phone clients for your PC or notebook so if you prefer to use your computer to make calls, you can. A Soft Phone client is software that, once installed and executed, allows you to make calls through your computer using a microphone and speakers (for an example of soft phones, see X-Ten or Eye-P). The sound quality depends upon your computer's audio equipment. |
About Terminologies used on web
| 1. OC's user or OC user or OC subscriber | | | One-Connection's User (OC's user) is the subscriber assigned directly by OCGC or indirectly by One-Connection's partners. OC's user can log into the One-Connection global network by the authorized account to use the OC services. | | 2. OC Services | | | OC Services' is a shorten and friendly way to call 'One-Connection Unified Roaming Services'. Learn more about OC Services, please click here to be redirected to appropriate webpage. | | 3. OC Number | | | OC Number' stands for One-Connection Number. This is an authorized account assigned for each individual subscriber directly by One-Connection Pte Ltd or indirectly by One-Connection's partners. Learn more about OC Number, please click here to be redirected to appropriate webpage. | | 4. DID Number | | | DID Number (Direct Inward Dialing Number) is identical to a regular telephone number. | | 5. Non-DID Number | | | Non-DID Number is similar to the extension number in a private telephone system. | | 6. PIN | | | PIN' stands for Personal Identification Number. PIN always accompanies with OC Number as a couple. It should be memorable for the user but difficult to recognize by the others. | | 7. Internet Access Number | | | Internet Access Number is the telephone access number to allow OC's user from all over the world to dial in to obtain an Internet connection, then check email or surf web or make a call through OC Client, etc. | | 8. Phone Access Number | | | Phone Access Number is the telephone access number to allow OC's user from all over the world to access in to use the OC services which include making Phone-to-Phone call, setting Forwarding Number, checking Voice Mails/Faxes and updating profile of their account. | | 9. OCGC | | | OCGC stands for One-Connection Global Center is essentially the central operational system of One-Connection Pte Ltd. OCGC is responsible for overlooking and managing the business operations of itself as well as its business partners when relevant. | | 10. OCSR | | | OCSR stands for One-Connection Service Reseller. Learn more about OCSR, please click here to be redirected to appropriate webpage. | | 11. OCIP | | | OCIP stands for One-Connection Internet Partner. Learn more about OCIP, please click here to be redirected to appropriate webpage. | | 12. OCSI | | | OCSI stands for One-Connection System Integrator. Learn more about OCSI, please click here to be redirected to appropriate webpage. | | 13. OCNF | | | OCNF stands for One-Connection Network Franchisee. Learn more about OCNF, please click here to be redirected to appropriate webpage. | | 14. Pre-OCNF | | | Pre-OCNF stands for Pre One-Connection Network Franchisee. Learn more about Pre-OCNF, please click here to be redirected to appropriate webpage. | | 15. RADIUS | | | RADIUS stands for Remote Authentication Dial-In User Service. It is a protocol specified by the Internet Engineering Task Force (IETF) working group. There are two specifications that make up the RADIUS protocol suite: Authentication and Accounting. These specifications aim to centralize authentication, configuration, and accounting for dial-in services to an independent server. | | 16. SIP | | | SIP stands for Session Initiation Protocol and was developed by the IETF and proposed standard for initiating, modifying, and terminating an interactive user session that involves multimedia elements such as video, voice, instant messaging, online games, and virtual reality. | | 17. Internet Traffics | | | Internet Traffic includes Local Internet and Internet Roaming Traffics generated by OC's users while they are accessing the Internet. | | 18. Phone Access Traffics | | | Phone Access Traffic is generated by users to dial in the Phone Access Number. It is incoming voice traffics calling in the Phone Access Number. | | 19. Voice Traffics | | | Voice Traffic, which does NOT include Phone Access Traffics, is generated by OC's users whom make PC-to-Phone and Phone-to-Phone calls through the OC Global Network. |
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